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With us you get a Best Price Guarantee for all tickets booked online. With an online booking you will receive a discount of at least 5% on tickets (does not apply to mountain experience offers, merchandise or vouchers). At selected times, there are possible discounts available of up to 25%. You can also load your ticket onto an existing KeyCard and use it to go straight through the turnstiles, saving time and hassle!

For any online purchase you need a computer or smartphone/tablet with an internet connection and a valid credit card, PostFinance card or SwissPass with activated purchase on monthly invoice.

No, but we recommend that you do, as next time you visit the shop your details will already be saved and you won’t need to enter them again. And as a registered regular customer you will also benefit from a range of advantages.

You can buy online tickets up to a few minutes before first using them. The one exception is when you buy a new KeyCard, which is sent out by post. This must be done at least five days before the validity period of the ticket begins. 

Early booking is recommended for mountain experience offers. There is no guarantee of availability with late bookings.   

No, these services are personal and non-transferable. You will have to show your ID if there are checks. 

As soon as you have completed the online purchase it is binding. Zermatt Bergbahnen AG’s Terms and Conditions apply.

Yes. You just need the other person’s first and last names, and their date of birth.

Online tickets:
if you already own a KeyCard, you can load the online ticket onto your card. It’s activated and valid after just a few minutes (no more than 30 minutes). With a newly purchased KeyCard dispatched by post, we will mail your ticket to any address in Europe specified by you. From a period of five days or less before the start date of the ticket, the only available option is on-site collection. 
If you choose the “pick-up” function (on-site collection), you can either get your ticket conveniently from one of the twelve ticket machines or collect it from one of our sales points (go to the desk with the “pick-up” sign). Please note that if you do not have a data carrier, a deposit of CHF 5 for each ticket will be charged at the sales point. The deposit will be refunded when you return your ticket(s) at one of our sales points in Zermatt.

Supplementary services:
when buying a mountain experience, you will receive a binding booking confirmation. You use this confirmation, i.e. the booking code contained therein, to redeem the service you have booked.

Yes, we do. Subscribe to our newsletter or register in the web shop and follow us on Facebook to find out about early-bird and last-minute promotions. It’s worth responding promptly to these as the number of tickets/packages will be limited.

As soon as the booking procedure has been completed you will receive a binding booking confirmation by email.

Our information centre is open every day during business hours:

+41 (0)27 966 01 01
or info@matterhornparadise.ch

Yes. Flex passes are also displayed in the product range by the validity date entered. Please note that if, for example, you enter a validity period of four days, you will be issued with a “Flex Pass 4 in 6 days”.

Please do not carry your Flex pass on you when travelling as a pedestrian with a single/return ticket. Otherwise the ski day will still be used.

When booking a seasonal or annual pass you will need to submit a photo in addition to stating your first and last names and date of birth. Just upload the photo, fill in the details and you’re done. As an ID check has to be carried out with these passes, you can only collect your pass from one of our sales points (at the cash desk marked “pick-up”). Important: the earlier you book, the better the price!

After booking a seasonal or annual pass, you will receive a booklet containing lots vouchers and coupons when you collect your pass from the sales point. Further details can be found here.

The 6-day ski pass can either be combined with the preceding afternoon (½ & 6) or with the following morning (6 & ½). In addition, there is even an option to add the previous morning and following afternoon to it (½ & 6 & ½).

The cash-back guarantee costs CHF 20 per booking and covers the following:

Full cancellation/refund* up to 48 hours prior to the date of validity start or arrival if:

  • public transport or taxi service to the airport or station in Switzerland is cancelled
  • the customer is prevented from travelling due to strike action, civil disorder, natural disaster or epidemic
  • the customer or someone close to them (e.g. immediate family member, close relative, fiancé(e), god-parent) is taken seriously ill, has a severe accident or dies before the trip
  • serious damage occurs to the customer’s property at home, e.g. through fire or flooding.

Pro rata refund for unused days due to late arrival caused by the above.

Children up to the age of nine are given a Wolli Card in Zermatt-Matterhorn. It is valid for one year from November to the end of October. The Wolli Card entitles children to free travel on all lifts/trains, free accommodation in many hotels and holiday apartments, exemption from visitor’s tax, plus they get to benefit from a number of other attractive offers. You can book the Wolli Card online here.

Yes. We offer a variety of options. You can select a premium voucher worth CHF 20, 50 or 100, or a themed voucher of your choice, or a personalized voucher you can print off at home. Our vouchers can be redeemed at all Zermatt Bergbahnen checkouts, at the Matterhorn glacier paradise restaurant and in the web shop, and there is no expiry date. 

No, the ticket prices are exactly the same. However, the Matterhorn app has a smaller range of tickets to choose from. In the Matterhorn app you can load tickets onto the SBB Swisspass. The Matterhorn app is available to download free from the App Store or Google Play store.

Dynamic Pricing

  • Yes and no. Prices will be much lower than last year in the low-season periods (November/early December, April) and somewhat higher in the high season (Christmas/New Year, sports holidays etc.). During the other periods, prices will be the same as last year. 
  • Online prices will be much more attractive. Early bookers who purchase their tickets via matterhornparadise.ch will benefit from discounts of up to 25% compared with tickets purchased at the ski station. But irrespective of the dates booked, you will also benefit from a 5% online discount on the up-to-date price. 
  • If you buy your ticket on the first day of your visit or from one of the local service providers, you’ll pay the up-to-date price, which may be higher. Up-to-date prices are determined in relation to the current seasonal period, volume of demand and capacity utilization at the ski resort.
     

  • You deserve the best and fairest price. That’s why we are now working with a dynamic pricing system, which takes account of the dates booked, the seasonal period, as well as the volume of demand and capacity utilization at the ski resort. 
  • The goal of the new price model is to even out capacity utilization during the winter, so that every guest can enjoy the best-possible experience on Zermatt’s ski runs. By lowering ski pass prices, we aim to make visiting Zermatt during low-season periods more attractive, avoiding waiting times and congestion at the valley stations by increasing online bookings.

You can check out the up-to-date prices using the online price calculator. From now on, price lists will show only starting prices.

  • Yes, children up to 8 years of age can continue to benefit from free ski passes (and on request the WolliCard).
  • Yes, children aged from 9 to 15 years will still benefit from a 50% discount, and young people aged from 16 to 19 years get 15% off.
  • Yes, children up to 15 years of age can still ski for free on Saturdays.

  • Yes, the prices of season tickets and annual passes will also vary according to dates booked. The same principle applies: the earlier you book the lower the price. The price of the annual pass will stay the same. 
  • From now on you will be able to buy your season ticket or annual pass online via matterhornparadise.ch.
  • Irrespective of the date of purchase, you will receive ZERMATT SUPER VOUCHERS as a token of our gratitude when you buy a season ticket or annual pass. This book of vouchers contains numerous free offers such as “Friends’ Tickets” or attractive discounts in the Zermatt Bergbahnen shops and restaurants.