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Are you already a customer? Then log in here.
With us you get a Best Price Guarantee for all tickets booked online. With an online booking you will receive a discount of at least 5% on tickets (does not apply to mountain experience offers, merchandise or vouchers). At selected times, there are possible discounts available of up to 25%. You can also load your ticket onto an existing KeyCard and use it to go straight through the turnstiles, saving time and hassle!
For any online purchase you need a computer or smartphone/tablet with an internet connection and a valid credit card or Paypal account.
No, but we recommend that you do, as next time you visit the shop your details will already be saved and you won’t need to enter them again. And as a registered regular customer you will also benefit from a range of advantages.
You can buy online tickets up to a few minutes before first using them. The one exception is when you buy a new KeyCard, which is sent out by post. This must be done at least five days before the validity period of the ticket begins.
Early booking is recommended for mountain experience offers. There is no guarantee of availability with late bookings.
No, these services are personal and non-transferable. You will have to show your ID if there are checks.
As soon as you have completed the online purchase it is binding. Zermatt Bergbahnen AG’s Terms and Conditions apply.
Yes. You just need the other person’s first and last names, and their date of birth.
if you already own a KeyCard, you can load the online ticket onto your card. It’s activated and valid after just a few minutes (no more than 30 minutes). With a newly purchased KeyCard dispatched by post, we will mail your ticket to any address in Europe specified by you. From a period of five days or less before the start date of the ticket, the only available option is on-site collection.
If you choose the “pick-up” function (on-site collection), you can either get your ticket conveniently from one of the twelve ticket machines or collect it from one of our sales points (go to the desk with the “pick-up” sign). Please note that if you do not have a data carrier, a deposit of CHF 5 for each ticket will be charged at the sales point. The deposit will be refunded when you return your ticket(s) at one of our sales points in Zermatt.
when buying a mountain experience, you will receive a binding booking confirmation. You use this confirmation, i.e. the booking code contained therein, to redeem the service you have booked.
Yes, we do. Subscribe to our newsletter or register in the web shop and follow us on Facebook to find out about early-bird and last-minute promotions. It’s worth responding promptly to these as the number of tickets/packages will be limited.
As soon as the booking procedure has been completed you will receive a binding booking confirmation by email.
Our information centre is open every day during business hours:
+41 (0)27 966 01 01
Yes. Flex passes are also displayed in the product range by the validity date entered. Please note that if, for example, you enter a validity period of four days, you will be issued with a “Flex Pass 4 in 6 days”.
Please do not carry your Flex pass on you when travelling as a pedestrian with a single/return ticket. Otherwise the ski day will still be used.
When booking a seasonal or annual pass you will need to submit a photo in addition to stating your first and last names and date of birth. Just upload the photo, fill in the details and you’re done. As an ID check has to be carried out with these passes, you can only collect your pass from one of our sales points (at the cash desk marked “pick-up”). Important: the earlier you book, the better the price!
After booking a seasonal or annual pass, you will receive a booklet containing lots vouchers and coupons when you collect your pass from the sales point. Further details can be found here.
The 6-day ski pass can either be combined with the preceding afternoon (½ & 6) or with the following morning (6 & ½). In addition, there is even an option to add the previous morning and following afternoon to it (½ & 6 & ½).
The cash-back guarantee costs CHF 10 per booking and covers the following:
Full cancellation/refund* up to 48 hours prior to the date of validity start or arrival if:
Pro rata refund for unused days due to late arrival caused by the above.
Children up to the age of nine are given a Wolli Card in Zermatt-Matterhorn. It is valid for one year from November to the end of October. The Wolli Card entitles children to free travel on all lifts/trains, free accommodation in many hotels and holiday apartments, exemption from visitor’s tax, plus they get to benefit from a number of other attractive offers. You can book the Wolli Card online here.
Yes. We offer a variety of options. You can select a premium voucher worth CHF 20, 50 or 100, or a themed voucher of your choice, or a personalized voucher you can print off at home. Our vouchers can be redeemed at all Zermatt Bergbahnen checkouts, at the Matterhorn glacier paradise restaurant and in the web shop, and there is no expiry date.
No, the ticket prices are exactly the same. However, the Matterhorn app has a smaller range of tickets to choose from. In the Matterhorn app you can load tickets onto the SBB Swisspass. The Matterhorn app is available to download free from the App Store or Google Play store.
You can check out the up-to-date prices using the online price calculator. From now on, price lists will show only starting prices.