Insure your ski pass


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In cooperation with insurance company SOLID, Zermatt Bergbahnen AG offers you the option of taking out additional cover on your ski pass.

You can choose from the following insurance products:

  • PassProtect: covers reimbursement of your unused ski pass in the event of illness, accident or unfavourable weather conditions (supplement of CHF 3 per day; CHF 63 per season or year)
  • SkiCare: covers all the costs mentioned above under PassProtect plus any additional expenses* arising from an accident on the slopes (supplement of CHF 5 per day; CHF 98 per season or year)

* Please note that any medical and emergency transport costs will only be assumed by SOLID if your private or national insurance does not apply or fails to provide adequate cover.
The following flyer gives detailed information on both insurance products.
Zermatt Bergbahnen recommends to all customers purchasing a ski or Peak Pass to take out additional insurance.  Without insurance protection you are not entitled to a refund of your ski pass or Peak Pass.


Refund request
Guests should send their refund request directly to SOLID at the following address:
SOLID Versicherungen
Route de la Fonderie 2
1700 Fribourg
Or via the company’s website at

Overview ski care and pass protect

Here you can find out everything about the two supplementary insurance policies SkiCare and Passprotect. Briefly and compactly summarised for you in a PDF.

More info

Online money-back guarantee

Be smart book online - Our online money-back guarantee allows you to cancel free of charge any services booked online up to 48 hours before your date of arrival. 

More info

Do you have further questions?

We are here for you 7 days a week. 

Tel. +41 27 966 01 01