Coronavirus: Safely into the mountains thanks to a detailed set of measures

Protective measures for Cable cars

Lift installations in Switzerland will be going back into operation from 6 June. This means Zermatt Bergbahnen AG will at last be able to get the long-awaited summer season under way. To ensure lift facilities are safe to use, the Swiss cableways association Seilbahnen Schweiz has prepared a set of measures in consultation with industry representatives, and these have been endorsed by the Swiss government. Zermatt Bergbahnen will adapt its operations to comply with these measures, as well as appealing to users’ sense of individual and collective responsibility.

The main points at a glance

When using the lifts, the same protective measures applicable on public transport must be observed and the Department of Health’s hygiene rules followed. The essential protective measures are:

Maintain social distancing in station buildings, cabins and other public areas.

If the 2-metre rule cannot be applied, wearing a face mask is recommended.

Purchase tickets online if possible. Use electronic or contactless payment methods if paying on-site.

Observe the general hygiene rules from the Department of Health and wash your hands regularly.

Frequently asked questions:

Is it compulsory to wear a face mask when using lifts?

Wearing a face mask is a recommendation and therefore optional. Passengers will be able to travel without one. Anyone not in possession of a face mask will be able to purchase one from Zermatt Bergbahnen AG ticket desks and kiosks or at the Restaurant Matterhorn glacier paradise. 

How will hygiene be maintained in the stations and public areas?

At all stations it will be possible to wash your hands either with water or a sanitiser. Small bottles of sanitiser will also be available for purchase from stations, kiosks and the Restaurant Matterhorn glacier paradise. Surfaces and objects which large numbers of people may touch, such as payment terminals, ticket of card readers, door handles, railings and storage shelves, will be thoroughly cleaned on a regular basis. Public rooms will be ventilated. There may be waiting times in the ticketing and boarding areas. While queuing it is essential to maintain the 2-metre rule. There will be markings on the floor as guidance. 

How can I avoid excessive contact with others?

To reduce waiting times at the ticket desks and keep contact with other guests to a minimum, Zermatt Bergbahnen AG recommends that you purchase tickets in advance from the Webshop. If you do have to buy tickets at the counter, please use a contactless electronic payment method.

Which lifts will be operational and what offers can I make use of?

The lifts will operate a full summer service in accordance with the normal timetable. The timetable can be viewed online. Rental items such as kickbikes, mountain carts and helmets will be disinfected after every use and can therefore be used without worry. Visitors are asked to behave responsibly when using hiking paths, bike trails, barbecue sites or play areas. 

Are there restrictions on capacity?

There will be no restriction on passenger capacity in the cabins and gondolas. It will be up to passengers to maintain a safe distance in the vehicles, as is the case on public transport. Where this is not possible, passengers are recommended to wear a face mask. 

Will the Restaurant Matterhorn glacier paradise be open?

The Restaurant Matterhorn glacier paradise will reopen at the same time as the lift facilities. The basic protective measures outlined in the government-endorsed safety concept for the hospitality sector will apply here.
The main rules are:

  • For tables with more than four people, it is mandatory that at least one person gives their name.
  • A minimum distance of 2 metres must be maintained between the individual tables and groups of no more than 4 customers.
  • A minimum distance of 2 metres must be maintained from other guests in the waiting area, at the buffet and in the WC area.
  • All forms of entertainment are banned. These include shows, dance interludes, artistic performances and live music.

The same measures and rules apply to our gastronomy deals, e.g. the Findeln Gourmet Pass, the Sunday brunch and the sunset dinner.   
 

How will the safety of staff be guaranteed?

Staff safety is just as important as protecting the customer. The safety advice from the Swiss cableway association specifies clear rules in this regard, and these will be stringently applied and maintained by Zermatt Bergbahnen AG. There are a number of measures in place on top of the general steps such as hand hygiene, social distancing and regularly cleaning shared work surfaces, implements and rooms. Employees such as cabin stewards and emergency crews who have contact with customers but cannot maintain social distancing or be protected via a Perspex window must wear a face mask. 

Are there any special offers this summer season?

As a thank you for your understanding and loyalty during the lockdown, the Zermatt Bergbahnen AG has prepared two Welcome Back offers for its guests.

  • Until 30 June 2020, all overnight guests in Zermatt will receive a 20% discount on all Peak Passes of three days or more valid during summer season 2020 at the Zermatt Bergbahnen and the Gornnergrat Bahn. To the Webshop!
  • Anyone who was in possession of a season pass in winter 19/20 can purchase an upgrade to the summer season pass at half price on presentation of proof of purchase [To the price list]. Those who renew or extend their annual or winter season pass 2019/2020 before the end of this year will receive 10% off the official tariff.

 

We look forward to your visit to the Matterhorn paradise! #happyagain #zermattagain

Zermatt Bergbahnen AG

Last update: 28.05.2020
 

SHUTDOWNS AND DISRUPTIONS

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Get the latest on shutdowns and disruptions affecting cableway services and make sure nothing comes in the way of your leisure activities. The latest news about operational shutdowns and disruptions.

THE KUMME CHAIRLIFT WILL BE REPLACED BY A GONDOLA LIFT FOR 10 PASSENGERS

The Kumme chairlift, destroyed by an avalanche in January 2018, will be replaced by a gondola lift.

The aim of the gondola lift project is not only to restore the infrastructure in the Unterrothorn region, but also to upgrade the entire area. Instead of a new chair lift, a 10-seater gondola lift will therefore be built from "Tufternkehr" via an intermediate station "im Wyss Gufer" to Rothorn. With a transport capacity of 1,500 people per hour, waiting times at the stations will also be reduced to a minimum. The planning approval procedure was completed without objections and the construction project will start in spring 2020. The expected opening of the gondola lift is scheduled for the start of the 20/21 winter season. 

Technical details: 

Cable car detachable gondola lift D-line
Length 3'220 m
Track width 6.4 m
Number of towers 17
Rope diameter 50 mm
Speed 6.0 m/s
Capacity 1'500 persons/h
Number of cabins 56
Cabin OMEGA V-10

 

Last updated on November 2019

PANORAMic map (LIVE)

Winter or summer, our (live) panorama map will show you all the open lifts and pistes and give detailed information on the hiking trails.

Details

Stockhorn skiing area - surface lifts in the balance

The two tow lifts in the Stockhorn skiing area have been badly damaged by rockfalls over the years. Furthermore, the shrinking glacier fields have exposed steep rocky steps along the track of the lift, making it impossible to use. Here too, glacier towers have become unstable because of the melting ice fields. As a result of these natural changes, operation of the lifts had to be temporarily halted. In view of the persistent danger of rock falls in the area and continuing retreat of the ice fields, a solution would be to replace the two surface lifts with a cableway. Planning work on the construction of this new lift has already begun. The two surface lifts will remain closed until further notice because the Hohtälli-Rote Nase cable car offers an alternative means of reaching Stockhorn.


Further information to follow.

 

Last updated on May 2018

PANORAMic map (LIVE)

Winter or summer, our (live) panorama map will show you all the open lifts and pistes and give detailed information on the hiking trails.

Details