Shutdowns and disruptions
PROTECTIVE MEASURES FOR CABLE CARS
The Lift installations have been operating according to the regular timetable since 6 June 2020. To ensure lift facilities are safe to use, the Swiss cableways association Seilbahnen Schweiz has prepared a set of measures in consultation with industry representatives, and these have been endorsed by the Swiss government. Zermatt Bergbahnen has adapted its operations to comply with these regulations and measures, as well as appealing to users’ sense of individual and collective responsibility to respect the protective measures for public transport and to comply with the Department of Health’s hygiene rules.
Special Rates for winter 2020/21
In view of the COVID-19 crisis, special conditions will apply to bookings for the 2020/2021 winter season. Under the new arrangements, events and tickets* booked through the web shop can be converted into credit notes if customers are unable to attend or use them because of COVID-19 and the restrictions imposed by the authorities. The credit notes will be valid for three years and redeemable at face value for services provided by Zermatt Bergbahnen AG.
The following cases are covered by the special conditions:
- customers catching a COVID-19 infection, or persons closely associated with them being infected resulting in self-quarantining
- a ban on travel to Switzerland from certain countries or a travel warning with respect to Switzerland
- resort facilities being closed by order of the federal or cantonal authorities because of COVID-19
All other cases are covered by the General Terms and Conditions of Zermatt Bergbahnen AG.
* Ski passes purchased at a 20% discount as part of an early-bird offer (presale: 1-31 October 2020) and used tickets are expressly excluded from these special conditions. Tickets booked as part of the presale offer are non-refundable and cannot be converted into a credit note and/or cancelled in any circumstances.
Important to know:
- the special conditions apply to unused tickets that were purchased online
- used tickets are not covered by the special conditions listed above in case of a COVID-19 infection. There must be a corresponding private insurance providing coverage for this case. SOLID’s SkiCare/PassProtect insurances can be purchased on site or online in our web shop for CHF 5 or CHF 3 per day. The same type of insurances are also available for seasonal or annual passes.
For even more flexible cancellation conditions, we recommend purchase of our money-back guarantee costing CHF 10 per booking. The guarantee is valid for cancellations up to 48 hours before travelling to Zermatt. Refund of the fee for the money-back guarantee is excluded in all circumstances.
Frequently asked questions
Wearing a face mask is compulsory in all cabins and gondolas. The Zermatt Bergbahnen AG reserves the right to refuse transportation to passengers without a hygiene mask. Anyone not in possession of a face mask will be able to purchase one from Zermatt Bergbahnen AG ticket desks and kiosks or at the Restaurant Matterhorn glacier paradise.
At all stations it will be possible to wash your hands either with water or a sanitiser. Small bottles of sanitiser will also be available for purchase from stations, kiosks and the Restaurant Matterhorn glacier paradise. Surfaces and objects which large numbers of people may touch, such as payment terminals, ticket of card readers, door handles, railings and storage shelves, will be thoroughly cleaned on a regular basis. Public rooms will be ventilated. There may be waiting times in the ticketing and boarding areas. While queuing it is essential to maintain the 2-metre rule. There will be markings on the floor as guidance.
To reduce waiting times at the ticket desks and keep contact with other guests to a minimum, Zermatt Bergbahnen AG recommends that you purchase tickets in advance from the Webshop. If you do have to buy tickets at the counter, please use a contactless electronic payment method.
The lifts will operate a full summer service in accordance with the normal timetable. The timetable can be viewed online. Rental items such as kickbikes, mountain carts and helmets will be disinfected after every use and can therefore be used without worry. Visitors are asked to behave responsibly when using hiking paths, bike trails, barbecue sites or play areas.
There will be no restriction on passenger capacity in the cabins and gondolas. It will be up to passengers to maintain a safe distance in the vehicles, as is the case on public transport.
The Restaurant Matterhorn glacier paradise will reopen at the same time as the lift facilities. The basic protective measures outlined in the government-endorsed safety concept for the hospitality sector will apply here.
The main rules are:
- For tables with more than four people, it is mandatory that at least one person gives their name.
- A minimum distance of 2 metres must be maintained between the individual tables and groups of no more than 4 customers.
- A minimum distance of 2 metres must be maintained from other guests in the waiting area, at the buffet and in the WC area.
- All forms of entertainment are banned. These include shows, dance interludes, artistic performances and live music.
The same measures and rules apply to our gastronomy deals, e.g. the Findeln Gourmet Pass, the Sunday brunch and the sunset dinner.
Staff safety is just as important as protecting the customer. The safety advice from the Swiss cableway association specifies clear rules in this regard, and these will be stringently applied and maintained by Zermatt Bergbahnen AG. There are a number of measures in place on top of the general steps such as hand hygiene, social distancing and regularly cleaning shared work surfaces, implements and rooms. Employees such as cabin stewards and emergency crews who have contact with customers but cannot be protected via a Perspex window must wear a face mask.
#Happyagain at zermatt
We look forward to your visit to the Matterhorn paradise!
Your Zermatt Bergbahnen AG
Zermatt, 2 July 2020
new gondolas for 10 passengers
The Kumme chairlift, destroyed by an avalanche in January 2018, will be replaced by a gondola lift. The aim of the gondola lift project is not only to restore the infrastructure in the Unterrothorn region, but also to upgrade the entire area. Instead of a new chair lift, a 10-seater gondola lift will therefore be built from "Tufternkehr" via an intermediate station "im Wyss Gufer" to Rothorn. With a transport capacity of 1,500 people per hour, waiting times at the stations will also be reduced to a minimum. The planning approval procedure was completed without objections and the construction project will start in spring 2020. The expected opening of the gondola lift is scheduled for the 20 December 2020. Zermatt, September 2020
|Cable car||detachable gondola lift D-line|
|Track width||6.4 m|
|Number of towers||17|
|Rope diameter||50 mm|
|Number of cabins||56|
rag lifts: service suspended
The two ski lifts in the Stockhorn ski area have sustained serious damage from rockfalls in recent years. In addition, the retreating glacier fields along the course of the lifts have exposed steep rocky ledges, making the lifts impossible to use. And as the ice has melted, the glacier-mounted towers have also become unstable. The consequence of these naturally induced changes is that operation of the lifts has had to be temporarily suspended. As there is still a risk of rockfalls in this location and because there is no let-up in the glacial melt, the best solution is to replace the two drag lifts with a cableway. Planning for this new lift has now begun. The Stockhorn freeride area can also be reached using the Hohtälli - Rote Nase cableway so the drag lifts will remain closed until further notice. Further information to follow. Zermatt, May 2018