TERMS AND CONDITIONS

We, Zermatt Bergbahnen AG (in the following, “we”, “us” or “our”) are committed to protecting the privacy and security of personal data provided to us or collected during the course of our business activity or otherwise processed – e.g. if you visit our website (available at www.matterhornparadise.ch; “website”), communicate with us or use our services. 

We collect and process personal data in accordance with the Swiss Federal Law of 25 September 2020 on data protection (“DSG”), including the corresponding regulation and, where applicable, the EU’s general data protection regulation “GDPR”).

This Privacy Policy sets out how, when and why we collect and process personal data and what rights you have with regard to your personal data. When we request personal data from you we always state whether this is obligatory or voluntary. 

We may provide you with additional data protection information if we consider it appropriate to do so. Where that is the case, this additional information will complement this Privacy Policy and should be read as a whole.

In the event of deviations or contradictions between the German version of the Luggage Regulations and its translations, the German version only is applicable and shall be legally binding. 

I   Who is responsible for processing your personal data? 
Responsibility for processing your personal data lies with:

Zermatt Bergbahnen AG
P.O. Box 378
3920 Zermatt – Switzerland
E-mail: info@matterhornparadise.ch
Phone: +41 27 966 01 01

II What personal data do we collect and for what purpose?
We collect and process your personal data as described below.

1. Products and services
Within the scope of our business activities (e.g. bookings, orders and reservations) we collect and process personal data about customers, related parties and other persons as well as their respective representatives. 

The personal data we collect includes title, company, first and last name, contact details (e.g. address, e-mail address and phone numbers), nationality, business interests, payment details (e.g. credit card information) as well as data of all types from correspondence, contacts and interactions with us. 

We will also process data of all types shared with us or collected by us in the process of offering our products and services. We also collect a photo on the purchase of annual passes and season tickets. 

Admission checks are made before passengers can use the transport facilities. Locations and numbers of admissions are stored. These data are stored solely for accounting purposes and as required for contractual reasons. Please note that for tickets valid for eight or more days a reference photo is required for checking admission (does not apply to the FUNVENTURE Wolli Card).

Any required input is marked as such. This is information that is necessary in order to provide the booking services. Input of other information is voluntary and has no influence on the use of our website or the booking services.

We collect personal data directly from you, from our customers or other parties involved in a business matter.  We may receive or collect personal data from third parties, e.g. from other organizations you have a connection with, from supervisory authorities or government agencies.  We may also collect personal data from publicly accessible sources.

We use this information to conduct our company business (e.g. administrative or operational processes), to monitor and analyse our business, or to improve our services and products. 
We wish to point out that the data you enter will if necessary be collected directly and stored by third-party providers and/or will be transferred to the providers by us. Insofar as a third party goes on to process the collected data independently, the data protection provisions of the respective provider apply, and you should also consult these.

Where the processing of the respective data is (also) subject to GDPR, our legal basis for these processing purposes is the completion or performance of a contract in accordance with Art. 6(1)(b) GDPR. In other cases, we may also invoke our legitimate interest in conducting business, provided that your interest in protecting your personal data does not outweigh our interests in accordance with Art. 6(1)(f) GDPR.

If you do not wish to provide the personal data we need in order to be able to offer the products and services requested by you, this may mean that we are not in a position to offer the full range of products and services you want.

2.    Use of our website 
We collect the following data when you visit our website: usage data such as domain name, country of access, user settings, browser type, operating system of your computer, name of your internet access provider, session ID, IP address, authentication data, time and date of visit, URL of the file accessed and other metadata.

If you set up a profile on our website, we will also collect and process profile data (e-mail, phone number, organization, first/last name and address) and user data (username, password, etc.).

We collect this personal data about you so that we can offer you web content and provide products and services that are offered on the website, as well as for analysing the use of our website.

To achieve these results we use cookies and social plug-ins on our website. Further information on the type of cookies we use, the purposes for which they are used and what rights you have with regard to these cookies can be found in our Cookies Policy. 

Where the processing of the respective data is (also) subject to GDPR, our legal basis for processing in these cases is the performance of a contract in accordance with Art. 6(1)(b) GDPR and our legitimate interest as per Art. 6(1)(f) GDPR.

3. Newsletter
You have the opportunity to register for our newsletter on our website.

The type of personal data we collect includes title, first and last name, e-mail address and language. This personal data is required for the newsletter registration. You can also voluntarily submit further personal details, namely your date of birth, address and phone number. 

We will only send you marketing e-mails (newsletters) if we have an existing business relationship or you have opted into receiving such e-mails in accordance with Art. 6(1)(a) GDPR – in other words, have subscribed to our newsletter. 

Should you wish to no longer receive e-mails about our products, services or events, you can unsubscribe at any time by clicking on the “Unsubscribe” button at the end of the e-mail.

4.    Use of social media
If you authorize a third-party social networking site (e.g. Facebook, Google+, YouTube, LinkedIn, Instagram, etc.) to share personal data with us, we may receive data you share publicly on social media that are part of your profile or that you authorize the site to share (e.g. your name, e-mail address, gender, profile picture, friends or list of contacts, preferences, etc.). 

We will also receive personal data on your profile if you use a function of a social media site that is integrated into our website of if you interact with us via a social media site. 

Further information on how our partners in the social media process the personal data collected by them about you can be found in their respective privacy policies and the relevant notes. You should always be aware of the terms of use and privacy guidelines that apply to the social media sites you use. This is not our responsibility. 

The information listed above is collected in order to personalize and improve your experience and to inform you about offers and new introductions that may be of interest to you. This lies within our legitimate interest (Art. 6(1)(f) GDPR).

5.  Contact
If you communicate with us (e.g. by e-mail, post or phone) we collect the data you exchange with us. This personal data may include your full name, e-mail address and phone number(s), date of birth, gender, language, etc. 

We process this information in order to respond to your enquiries and provide services. This lies within our legitimate interest (Art. 6(1)(f) GDPR)

6.   Use of the Matterhorn app
We offer you the opportunity to use the Matterhorn app. The Matterhorn app enables the user to access a wide range of information (e.g. status updates regarding lifts, weather forecasts, restaurant reservations, lift bookings, use of a smartphone ticket, etc.).  

You can decide whether you want to create a profile with your personal data. In this case, the personal data we collect will include: first and last name, contact details, (your address, e-mail address and phone numbers), transaction data and history for purchase of tickets, articles or reservations, plus locations and other technical details about your use of the app.

We would ask you to consult the data protection statement for the Matterhorn app in this regard; it can be accessed at any time from the Matterhorn app. You can view it here: https://zermatt.swiss/en/matterhorn-app/privacy-policy. All data processes and their respective purposes and legal basis are described in detail there.

We collect this personal data about you so that we can offer the content of the Matterhorn app. Our legal basis for processing in these cases is the performance of a contract in accordance with Art. 6(1)(b) GDPR and our legitimate interest as per Art. 6(1)(f) GDPR.

7.  Use of the Wolli Card 
Together with Zermatt Tourism, we offer children under nine years of age the opportunity of receiving a free FUNVENTURE Wolli Card when their accompanying adult purchases a multi-day pass. The Wolli Card allows children to benefit from a large number of attractive offers. More information can be found here: Buy your Zermatt Wolli Card online | Zermatt Bergbahnen).

We obtain parental consent for the issuing and use of the Wolli Card and collect certain personal data, e.g. contact details for the parents and the name, address and date of birth of the child. Submitting an e-mail address, if one exists, is optional. 

In addition, a photo is required to issue the Wolli Card. This must be consented to as part of the registration.  

If you do not provide this information, your child will not benefit from the offers associated with the Wolli Card. 

The legal basis for the processing of the personal data lies in the performance of a contract in accordance with Art. 6(1)(b) GDPR and our legitimate interest in providing the offers and services associated with the Wolli Card (Art. 6(1)(f) GDPR).

We wish to point out that the e-mail address, if available, will be passed on to Zermatt Tourism so that this organization can send a family newsletter to the respective address if consent for this has been given. Zermatt Tourism will ask again for consent to send this newsletter. Information about the use of personal data by Zermatt Tourism in connection with the Wolli Card can be found here: General Privacy of Zermatt Tourism

8.   Job applications
If you apply for a position with us, you must provide certain personal data. This will include: CV (including diplomas, work experience), assessments and reports, criminal record, family circumstances or disabilities requiring special provisions in the workplace. 

We will use this information solely for the purpose of reviewing your application. We may also use the information to check the details you have submitted (including references, background, identity, suitability, entries in the register of debtors and criminal records). 

The legal basis for this is our legitimate interest in the appointment of new employees in accordance with Art. 6(1)(f) GDPR and, in the event of a successful application, the completion and performance of a contract in accordance with Art. 6(1)(b) GDPR.

We work with a third-party provider based in Germany to store and process the data from online applications there. If you access the service, our third-party provider will make its privacy policy available so that you may be informed about how your personal data is being processed through the service.

If we have to collect data required for your employment, and you do not provide it despite being requested to do so, we may no longer consider appointing you.

9.  Use of the Race Result luggage tracking system
Together with Cervino S.p.A., we are putting a tracking system in place, which will work using transponders attached to customers’ luggage. The transponders are the system hardware and they will be supported by a localization software program. The system will be able to track and locate your luggage in the interests of logistics and customs compliance.

To use the Race Result luggage tracking system, we and Cervino S.p.A. as joint operators of the system will collect and process the following personal data: title, first and last name, date of birth, address (street, house number, postcode, country), ID or passport number and contact details (e-mail address and phone number).

The legal basis for the processing of the data lies in the fulfilment of a legal obligation within the meaning of Art. 6(1)(a) GDPR.

The information will be transmitted to Cervino S.p.A. as co-provider and joint operator of the Race Result luggage tracking system and to the customs authorities at Aosta and Brig. The data transfer will only take place within the European Union and is subject to section IV of this Privacy Policy.

10.  Salesforce
We use online tools from Salesforce in the conduct of our business (e.g. for customer relationship management, customer services, participating in social networking sites, setting up communities, data analysis, staff administration and platforms for creating online applications.
The legal basis for the processing of the data lies in our legitimate interest in accordance with Art. 6(1)(f) GDPR.

11.  Other data processing 
We will also collect and process information about you if you offer or provide products or services to us, if we evaluate your products or services and generally if you request data from us or provide data to us. 

We may also process your personal data insofar as we are legally obliged to do so (Art. 6(1)(c) GDPR) or to defend, exercise or establish a legal claim that is in our legitimate interest (Art. 6(1)(f) GDPR). 

III    Profiling and automated decisions
We will not process your data in a way that allows us to create a profile of you in our databases (e.g. a customer profile) or to deduce certain aspects of your life, such as interests, hobbies, financial situation, health, etc.

We do not currently use automated decision-making to make decisions on the way in which your information is handled. Should we decide to use a computer program to evaluate your data and make automated decisions which have legal or similar effects on you, we will inform about it with complete transparency.

IV    In which circumstances will we disclose your personal data? 
Where it is necessary or useful for the performance of our services or other purposes defined in this Privacy Policy, we may disclose your personal data as collected within the scope of our business to third parties.

1. Disclosure to third parties 
Under certain circumstances, we will share your personal data with third parties, e.g. in connection with our business activity or if we have a legal obligation to do so, you have given consent, or it is in our legitimate interest. These third parties may be in Switzerland or abroad.

• External service providers: We may disclose your personal data to service providers to support the fulfilment of our contractual or legal obligations, e.g. providers of booking shops and tools, catering companies or other external service providers in the areas of IT support, Software as a Service and management accounting.
• Courts and authorities: We may disclose your personal data to courts or other authorities in order to meet our legal, contractual or other obligations or protect our rights and legitimate interests.
   

We work with third parties who supply products and services on our behalf and may disclose your data to them, e.g. to banks, insurance companies or technology suppliers who may have access to your personal data when providing software support. Where third parties are based outside Switzerland or the EU, we will only disclose your personal data where an appropriate level of data protection is guaranteed.

2. Transfers abroad 
Within the scope of our business activity and for the purposes described in this Privacy Policy, we may also disclose your personal data to third parties outside Switzerland to the extent permitted and required by law. Personal information will only be transferred abroad if the relevant legal conditions are met. Third parties abroad are obliged to maintain the same level of data protection as we do. 

We will only disclose your personal data to third parties located within the EU. The EU has an equivalent level of data protection to Switzerland; therefore no further measures need to be taken for the transfer. 

In exceptional cases we may rely on your consent or transfer your personal data abroad if this is required in order to perform a contract, establish, assert or enforce legal claims or protect overriding public interests.

V How do we guarantee the security of your personal data?
We have introduced technical and organizational security measures to store your personal data securely in electronic and physical form and protect it from unauthorized access, improper use or publication, unauthorized revision or unlawful destruction or accidental loss.

Access to our premises is restricted and they are monitored as required with video recordings. Our electronic databases require registration and password authentication. We use encryption technologies for the transfer of your data. This does not apply to e-mail communication, which is not encrypted.

Our employees and third-party providers who have access to confidential information (including personal data) are subject to a confidentiality agreement and have signed the required data protection agreements (in particular, agreements covering the commissioned processing of data).

VI How long do we keep your personal data? 
We will keep your personal data as long as it is required to fulfil the purpose for which it was collected. Furthermore, we will retain your personal data in order to comply with legal and official obligations, for as long as claims can be made against us and as long as our legitimate interests including data security require it. 

Under certain circumstances we may anonymize your personal data so that it can no longer be connected to you.

VII What rights do you have?
You can exercise the following rights in regard to the information about you we process:

• Right to be informed: You have the right to access your personal data and see certain information regarding its processing.
• Right to rectification: You can request that your personal data be corrected.
• Right to erasure: You can request that your personal data be deleted.
• Right to restrict processing: You can request that we restrict the processing of your personal data. 
• Right to object: You can object to the processing of your personal data.
• Right to data release and transfer: Under certain circumstances, you can request that we publish your personal data in a transferable format and pass it on to another company.
   

If you have given your consent to the collection, processing or transmission of your personal data for a specific purpose, you have the right to withdraw your consent for this specific processing at any time. As soon as we receive notification that you have withdrawn your consent, we will no longer use your data for the purpose or purposes to which you originally consented. This does not apply if the processing is carried out on a different legal basis. 

Please note that we may refuse or restrict the granting of these rights for legal reasons or on the basis of data protection laws; in this case we will justify our decision in accordance with the legal provisions.

If in your opinion we have not dealt with your request or concern to your satisfaction, you can lodge a complaint with the responsible data protection authority; in Switzerland this is the Eidgenössische Datenschutz- und Öffentlichkeitsbeauftragte (Federal Data Protection and Information Commissioner) (https://www.edoeb.admin.ch/en).

If you wish to exercise these rights, please contact us in writing by e-mail or post. 
In general, you do not have to pay a fee to exercise your individual rights. However, we may charge a fee for the access to your personal data if the applicable data protection laws permit; in this case we will inform you in accordance with the legal provisions.

VIII Our contact details
Zermatt Bergbahnen AG
P.O. Box 378
3920 Zermatt- Switzerland
E-mail: info@matterhornparadise.ch
Phone: +41 27 966 01 01

IX Status and revision of this Privacy Policy
We reserve the right to update this Privacy Policy at any time. In the case of significant changes to this Privacy Policy which affect the way we process your personal data, we will inform you either by notification or via a note on our website before the changes take effect. Please visit this site regularly for information on updates and changes to this Privacy Policy.

COOKIE POLICY

We, Zermatt Bergbahnen AG (in the following, “we”, “us”, “our”), use cookies on our website, www.matterhornparadise.ch (“website”), in order to provide you with targeted information. With cookies we collect, store and process certain personal information when you visit our web pages, especially in order to ensure the proper functioning of our website, for online application tools and for the purposes of marketing communication.

In the event of deviations or contradictions between the German version of the Luggage Regulations and its translations, the German version only is applicable and shall be legally binding. 

I What are cookies and what information do we collect?
Cookies are small text files that are stored in the browser of a computer or mobile device when someone visits our website. If you revisit the site we can recognize you, even if we do not know who you are. We use cookies to temporarily store information about your access to our website. 

The data stored contains the IP address, the date and the time of access, the name and URL of documents retrieved, the website from which our website was accessed, the browser used (including version), the operating system (including version) of the device used, the country of access, the user settings and the name of your access provider and other standard server protocol information.

1 Session cookies and permanent cookies
We use both permanent and session cookies on our website in order to guarantee a uniform and efficient user experience there.

1.1 Session cookies
Session cookies store your actions as you navigate through the pages of our website. These cookies are only stored temporarily and are deleted as soon as you close the browser.

1.2 Permanent cookies
Permanent cookies make it possible for us to store your preferences and settings so that they are available on your next visit to our website. These cookies are deleted after a period of time.

2 Cookie types
This website uses different types of cookies. Some are placed by third-party providers who appear on our web pages. The various cookie types are described as follows:

2.1    Technical cookies and statistical cookies 

• Strictly necessary cookies: We use strictly necessary cookies on our website to store user sessions and perform other activities essential to the functioning of our website, such as those associated with the distribution of data traffic. Strictly necessary cookies make our website usable by allowing core functions such as navigation on the website and access to protected areas of the website. Without these cookies, the website cannot function correctly.
• Performance and analytics cookies: These cookies collect anonymous information on how you use our website, e.g. which pages you visit most often, whether you receive error messages and how you came to our website. They are also used to track details like the number of individual visitors and page impressions in order to improve user friendliness. The information collected by these cookies is only used to improve the use of our website, not to identify you. Some of these cookies are set by trustworthy third-party providers such as Google Analytics.
• Functionality cookies: These cookies store your preferences, e.g. the country you visit our website from and any changes you have made to the font size or other parts of web pages you can alter, to improve your experience with our website and make your visits more individual and enjoyable. The information collected by these cookies is collected anonymously and cannot be used to track your browsing habits on other websites.
• Third-party cookies / embedded content: These cookies improve the experience of the website user. They allow you to share your activity on our website with social media such as Facebook. We have no control over the information collected by these cookies.
   

Our website only uses strictly necessary cookies by default to enable you to use the website and its functions and ensure the functionality of our website. 

With your consent, the website uses performance and analytics cookies and cookies from third parties or embedded content to provide relevant content, analyse our data traffic and offer you a range of functions. You may withdraw your consent to the use of certain cookies (but not strictly necessary cookies) at any time.

II Our use of cookies
We use cookies to personalize content and advertising, provide functions for social media and streaming portals and analyse hits on our website. We also transfer information about  your use of our website to our partners for purposes associated with social media, advertising and analytics. Our partners may combine this information with other data you have already provided them with, e.g. if you are a customer of a partner or have a user account with a partner, or with data they have collected in connection with your use of the services. 

Where necessary, the legal basis for processing your personal data with cookies is our legitimate interest in ensuring the proper functioning of our website (Article 6(1)(f) GDPR) and for all other purposes, your consent (Article 6(1)(a) GDPR).

We are entitled to store cookies on your device where they are essential to the operation of this website. For all other types of cookie, we will obtain your consent.

We use the following third-party cookies for the reasons stated:

1 Google Analytics 
We use Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses cookies which are stored on the user’s computer and allow your use of the website to be analysed. The information generated by the cookie about use of this website is generally transmitted to and stored by Google on servers in the United States.

However, where IP anonymization is activated on this website, the IP address of the user is first abbreviated by Google within Switzerland, member states of the European Union and in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be transferred to a Google server in the USA and abbreviated there. IP anonymization is active on this website. Google will use this information on our behalf to evaluate your use of the website, compile reports on website activity and provide other services relating to the use of the website and the Internet for the website operator.

The IP address transferred by your browser as part of Google Analytics will not be merged with any other data from Google. You can prevent cookies being stored via a setting in your browser software. However, we would point out that the functions of this website might not all be available to you. In addition, you can download and install a browser plug-in to prevent the data generated by the cookie associated with your use of the website (including your IP address) from being collected and processed by Google. Go to: https://tools.google.com/dlpage/gaoptout.

Further information on the use of data by Google for advertising purposes can be found on their web pages: https://www.google.com/intl/de/policies/privacy/partners/ ("Data use by Google when you use our partners’ sites or apps"),
http://www.google.com/policies/technologies/ads ("Use of data for advertising"), http://www.google.de/settings/ads ("Managing information Google uses to show advertising") and http://www.google.com/ads/preferences/ ("Control which advertising Google shows you").

As an alternative to the browser add-on or within browsers on mobile devices, please click on this link to prevent Google Analytics from collecting data on this website in future. This will place an opt-out cookie on your device. If you delete your cookies you will have to click back on this link again.

2 Facebook
Plug-ins from the social network Facebook USA are integrated on our web pages. The Facebook plug-ins can be identified from the Facebook logo or the “Like” button on our page. An overview of the Facebook plug-ins can be found here: http://developers.facebook.com/docs/plugins/.

When you visit our web pages, a direct connection between your browser and the Facebook server is established via the plug-in. This informs Facebook that your IP address has visited our site. If you click on the Facebook “Like” button while you are logged into your Facebook account, you can link the content of our web pages to your Facebook profile. This enables Facebook to match the visit to our site to your user account. 

Please note that as providers of the site we are not made aware of the content of the data transmitted nor its use on Facebook. Further information on this subject can be found in the Facebook privacy policy: https://www.facebook.com/about/privacy/. 

If you do not want Facebook to be able to associate your visit to our website with your Facebook user account, please log out of your Facebook user account.

3 YouTube
Our website uses plug-ins from YouTube, a site operated by Google. If you visit one of our web pages that has a YouTube plug-in, a connection to the YouTube servers is established. The YouTube server is notified which of our web pages you have visited. 

If you are logged into your YouTube account, you will allow YouTube to associate your browsing activity directly with your personal profile. You can prevent this by logging out of your YouTube account. 

Further information on the handling of user data can be found in the YouTube privacy policy: https://policies.google.com/privacy

4 Instagram
Plug-ins from the social network Instagram are integrated on our web pages. If you visit one of our web pages that has an Instagram plug-in, a connection to the Instagram servers is established. The Instagram server is notified which of our web pages you have visited. 

If you are logged into your Instagram account, you will allow Instagram to associate your browsing activity directly with your personal profile. You can prevent this by logging out of your Instagram account. 

Further information on the handling of user data can be found in the Instagram data policy: https://policies.google.com/privacy

5 LinkedIn
Plug-ins from the social network LinkedIn are integrated on our web pages. If you visit one of our web pages that has a LinkedIn plug-in, a connection to the LinkedIn servers is established. The LinkedIn server is notified which of our web pages you have visited. 

If you are logged into your Instagram account, you will allow LinkedIn to associate your browsing activity directly with your personal profile. You can prevent this by logging out of your LinkedIn account. 

Further information on the handling of user data can be found in the LinkedIn privacy policy: https://www.linkedin.com/legal/privacy-policy

III Cookie settings
You can change your browser settings to block cookies or warn you when cookies are being sent to your browser. 

Previously installed cookies can also be deleted in your browser settings, including cookies that may possibly have stored the consent for the installation of cookies by this website.

You can manage your preferences with regard to cookies installed by third parties and withdraw your consent by clicking on the relevant opt-out link, following the instructions in the privacy policy of the third party or contacting the third party.

Please note that should you decide to deactivate certain cookies, you may lose access to certain functions of our website or marketing communications.

IV Withdrawing consent
You may withdraw your consent to the use of certain cookies (with the exception of strictly necessary cookies) at any time. You can do this by changing your settings on our cookie consent management tool.

V Updates and revisions to this Cookie Policy 
We may change this Cookie Policy from time to time to ensure that you are fully informed about the use of cookies on our website and compliance with applicable data protection provisions. 
You will be informed as appropriate about any changes to this Cookie Policy. 

VI    Contact
Zermatt Bergbahnen AG
P.O. Box 378
3920 Zermatt, Switzerland
E-mail: info@matterhornparadise.ch
Phone: +41 27 966 01 01

Zermatt, October 2025

Please read the following conditions carefully before continuing. Persons who log on to the matterhornparadise.ch website of Zermatt Bergbahnen AG signify their agreement to the following conditions.

Please also note the applicable Data Protection Regulations, Conditions of Use of the matterhornparadise.ch website as well as the Rates and Transport Conditions and read these documents through carefully.

1. Copyright and trademark rights
The entire content of the matterhornparadise.ch website is copyright protected. All rights are owned by Zermatt Bergbahnen AG or third parties. The elements contained on the matterhornparadise.ch website are freely accessible for browsing purposes only. Duplication of this material, or parts thereof, in any written or electronic form is permitted only with a specific mention of matterhornparadise.ch. Reproduction, transfer, amendment, linking or use of the matterhornparadise.ch website for public or commercial purposes is prohibited without the prior written consent of Zermatt Bergbahnen AG.

The various names and logos appearing on the matterhornparadise.ch site are generally registered and protected trademarks. No part of matterhornparadise.ch is designed in such a way as to grant a licence or right to utilise a picture, registered mark or logo. Downloading or copying the matterhornparadise.ch website or parts thereof, confers no rights whatsoever in respect of the software or elements of the matterhornparadise.ch website. Zermatt Bergbahnen AG reserves all rights in respect of all elements of the matterhornparadise.ch website with the exception of rights belonging to third parties.

2. No warranty
Although Zermatt Bergbahnen AG has taken all possible care to safeguard the reliability of the information contained on the matterhornparadise.ch website at the time of its publication, neither Zermatt Bergbahnen AG nor its contracting partners can give any explicit or implicit assurance or warranty (including to third parties) in respect of the accuracy, reliability or completeness of the information on matterhornparadise.ch. Opinions and other information contained on the matterhornparadise.ch website may be changed at any time without prior notice.
Zermatt Bergbahnen AG accepts no responsibility and gives no guarantee to the effect that the functions on matterhornparadise.ch website will not be interrupted or that the matterhornparadise.ch website or the relevant server is or are free from viruses or other harmful contents.

3. Limitation of liability
Inasmuch as a contractual relationship between Zermatt Bergbahnen AG and the user of the matterhornparadise.ch website or another ZBAG service, any liability on the part of Zermatt Bergbahnen AG is restricted to for grossly negligent and wilful behaviour. ZBAG excludes any liability for damage caused by auxiliary staff. All liability of Zermatt Bergbahnen AG (including liability for negligence) for direct, indirect or secondary damage suffered as a result of access to the elements of the matterhornparadise.ch website or to use of that site or as a consequence of impossibility of access to or use thereof or links to other websites, is hereby declined.

4. Links to other websites
The matterhornparadise.ch website contains links to websites operated by third parties which might be of interest to you. When activating these links you might leave the matterhornparadise.ch website or summaries of third-party websites may be displayed within the context of the matterhornparadise.ch website. Zermatt Bergbahnen AG has not carried out any checks whatsoever on the websites of third parties accessible via links on the matterhornparadise.ch website and is in no way responsible for their content or effective operation. This applies regardless of whether when activating the link you leave the matterhornparadise.ch website or the display appears within the context of the matterhornparadise.ch website, as well as if in the latter case the information provider of an external website is not immediately obvious. Establishing the link or consulting websites operated by third parties is at the sole risk and peril of the user.

5. Final provisions
This page was last amended on 27 June 2018. If you have any questions or remarks about our legal indications, please contact us at marketing@zbag.ch.
Your use of our website is subject exclusively to Swiss substantive law without recourse to any rules on the conflict of laws. The sole place of jurisdiction for disputes in this connection is Visp.

1. Scope

These booking conditions cover the contractual relationship between the CUSTOMER, Zermatt Bergbahnen AG (ZBAG) and other suppliers (SPs) of tourist services which can be purchased through the web shop at www.matterhornparadise.ch.

Please also note the applicable Data Protection Regulations, Conditions of Use of the matterhornparadise.ch website as well as the Rates and Transport Conditions and read these documents through carefully. 

2. Services

ZBAG will provide the CUSTOMER with the following services:

• Sale of lift tickets
• Sale/arrangement of ski insurance (SkiCare/PassProtect)
• Sale/arrangement of combined offers
• Sale/arrangement of other leisure activities

2.1. Lift tickets

2.1.1 The sale of lift tickets is covered in particular by ZBAG's Rates and Transport Conditions.

2.1.2 Guidelines relating to the exchanging or refunding of lift tickets purchased online can be found in the Rates and Transport Conditions of Zermatt Bergbahnen AG. CUSTOMERS are advised to take out private accident and cancellation insurance.

2.2 Order types

The following different types of order can be placed with the Zermatt Bergbahnen web shop.

2.2.1 Pick-up:
The ticket can be collected on the spot at the ticket machine or from the sales offices in Matterhorn Glacier Paradise, Sunnegga-Rothorn as well as at Gornergrat and Zermatt Tourism on presentation of the order confirmation.

2.2.2 Recharge:
The ticket is uploaded onto an existing KeyCard. No exchange is necessary.

2.2.3 Mobile/Print@Home:
Tickets for individual trips may be booked in the form of barcode tickets. These tickets may be printed off or presented on a mobile device to be read at the admission gate. No exchange is necessary.

2.3 Insurance and guarantees

2.3.1 SkiCare and PassProtect:
The CUSTOMER has the option to purchase SkiCare and PassProtect ski insurance offered by Solid Insurances. All information relating to insurance and the respective insurance providers is available at www.skicare.ch. 

2.3.2 Money-back guarantee:
The money-back guarantee ensures that the CUSTOMER will receive a refund for the cost of the services booked online in the event that she or he is unable to travel. The money-back guarantee costs CHF 10 per booking and covers the following:

• CUSTOMERS with a profile at www.matterhornparadise.ch, may cancel a booking up to 48 hours before it becomes valid, or e-mail a cancellation request to ZBAG at info@matterhornparadise.ch. 
• If the CUSTOMER does not have a profile, ZBAG can cancel the booking 48 hours before it becomes valid upon request via e-mail to info@matterhornparadise.ch. 
• Forwarding charges will only be refunded if delivery of the products/services has not yet taken place.

For season passes, the money-back guarantee is valid as long as the pass remains unused, regardless of the start date of the validity. 

In no case can the money-back guarantee be refunded. 

2.4 Combined offers/experiences

2.4.1 A combined offer is defined as a prearranged combination of a ZBAG service (travel ticket or ski pass) and at least one service provided by an external partner (e.g. meal in a mountain restaurant). The combined offer is always offered for an all-inclusive price.

2.4.2 Cancellations/refunds for combined offers:
On principle, combined offers, once booked and paid for, cannot be cancelled.
If the combined offer cannot be provided on the chosen day owing to adverse weather conditions, another date can be arranged in consultation with ZBAG. If no alternative date can be found during the CUSTOMER’S stay, the CUSTOMER will in every case receive a refund for the service booked.

2.5 Free-time activities

2.5.1 For the sale of leisure activities (including mountain carting, kickbiking, etc.) the Rates and Transport Conditions of Zermatt Bergbahnen AG shall apply.

2.5.2 For some leisure activities and combined offers offered by ZBAG, a minimum number of participants is stipulated. If this number is not reached, ZBAG may cancel the activity up to 12 hours prior to the specified start time. In this event, ZBAG will refund the CUSTOMER the price paid. Any additional claims are excluded. 

2.6 FUNVENTURE Wolli Card

Children under nine years of age accompanied by an adult who purchases a multi-day pass will receive the FUNVENTURE Wolli Card. This is valid from the day of issue to 31 October and entitles the holder to free travel on all the Zermatt lifts (including the Gornergrat railway) and a range of other discounts and offers in the Zermatt-Matterhorn resort. The FUNVENTURE Wolli Card is for the use of the named holder only and is non-transferable.

3. Conclusion of the contract

3.1 ZBAG will confirm commissions, bookings and orders made by the CUSTOMER with a booking confirmation. The booking confirmation, these booking conditions and the fee payable by the CUSTOMER to ZBAG for the services (payment) are an integral part of the contract.

3.2 The contract is concluded either between ZBAG and the CUSTOMER or, if ZBAG is acting as an agent, directly between the CUSTOMER and the SP. If a contract is concluded directly between the CUSTOMER and the SP, the contractual conditions of the SP apply, and in such a case ZBAG acts only as the underwriting agent with power to collect in accordance with Art. 418a ff. CO.

3.3 The contract only comes about with the issuance of the booking confirmation by ZBAG. 

4. Description of services

4.1 The products, services and packages offered/arranged by ZBAG are rented/sold in the configuration and under the terms specified in the online shop.

5. Prices

5.1 Bookings will be made at the cheapest current daily price available for the dates of the stay as selected in the web shop. Special last minute, seasonal, weekend or promotional prices will be taken into consideration during the booking process. Under certain circumstances, price fluctuations may occur during the booking procedure. In such cases, the CUSTOMER will be notified prior to the payment process.

5.2 All prices are shown inclusive of VAT.

6. Booking and payment

6.1 The resale at a higher/lower price to third parties of services booked with ZBAG is prohibited. In such cases ZBAG is entitled to cancel the booking, especially if the CUSTOMER has given false information about the nature of the booking or payment to the third party during the transfer/sale.

6.2 The services are defined in the web shop description of the offering and in the booking confirmation. 

6.3 As soon as the booking is validated the CUSTOMER and, in the case of an arranged transaction, the SP, will receive written confirmation from ZBAG. The booking confirmation will detail the services included in the price. The booking becomes valid upon receipt of the booking confirmation.

6.4 The price as confirmed by the reservation system is to be paid by credit card to ZBAG in full by the CUSTOMER.

7.    Liability

7.1 For its own services, ZBAG accepts liability only for disruptions to services due to intentional acts or gross negligence; any further liability is excluded, to the extent permitted by law. Any liability on the part of ZBAG is excluded as far as the law allows. 

7.2 ZBAG excludes any liability for non-performance or incorrect performance, particularly if resulting from any of the following causes:

• Non-compliance and/or conduct of the CUSTOMER
• Non-compliance and/or conduct of third parties not involved in the performance of the service
• Force majeure or unforeseeable or unavoidable events

7.3 When ZBAG acts only as a commissioning agent and/or concludes a contract on behalf of and for the account of an SP, ZBAG is liable solely for the proper booking and reservation of the services commissioned. ZBAG excludes any liability, to the extent permitted by law, for the service provided by the SP. Any claims arising from the non-performance or inadequate performance of the SP’s services are to be directed exclusively to the relevant SP. 

7.4 Liability for any product defects is defined according to the Swiss Product Liability Act (Produktehaftpflichtgesetz). 

7.5 Any deficiencies in the services arranged by ZBAG must be made known without delay. The same applies if the CUSTOMER suffers any loss/damage. Limitations of liability in accordance with the aforementioned provisions remain reserved in any event. 

7.6 ZBAG further excludes, to the extent permitted by law, any liability for:

• Loss of personal effects, valuables, cash, jewellery, photographic and video equipment, etc.
• Loss, theft, damage or misuse of cheques, credit cards or similar
• Itinerary changes as a result of railway, bus, ship or air transport companies failing to adhere to timetables
• Events and excursions in the Zermatt-Matterhorn region not booked by the CUSTOMER with ZBAG

8. Court of jurisdiction

All legal relationships between ZBAG and the CUSTOMER are subject exclusively to Swiss substantive law to the exclusion of any rules on the conflict of laws. The sole place of jurisdiction for any disputes is Visp.

ZERMATT BERGBAHNEN AG (ZBAG)

In the event of deviations or contradictions between the German version of the Luggage Regulations and its translations, the German version only is applicable and shall be legally binding.

1. General Conditions
The following conditions (hereinafter “Terms and Conditions” or “Luggage Regulations”) apply to the purchase of a ticket for the Matterhorn Alpine Crossing for the transportation of luggage from Zermatt to Testa Grigia and from Testa Grigia to Zermatt. 

For the section between Testa Grigia and Cervinia, luggage will be transported by Cervino S.p.A. That company is responsible for the proper provision of the relevant services on the section between Cervinia and Testa Grigia and back, and the Luggage Regulations of Cervino S.p.A. are applicable. (Verlinken)

In each case, the luggage transportation contract is the result of an agreement made directly between the customer and the respective operator, i.e. ZBAG or Cervino S.p.A. Accordingly, any liability claims will be dealt with by the company in whose territory or on whose installation the incident occurred.

1.1 Confirmation and revision of terms and conditions
By purchasing a ticket for the Matterhorn Alpine Crossing, the customer accepts the ZBAG Luggage Regulations for the section from Zermatt to Testa Grigia (and back).  

The Terms and Conditions can be downloaded from the ZBAG website at any time. They are also available at any ZBAG ticket desk. 

ZBAG reserves the right to revise its Terms and Conditions at any time. Any revisions will become applicable on publication on the ZBAG website.

1.2   General notes on the transportation of luggage 
Luggage is deemed to mean items intended for personal use or carried in connection with a holiday or excursion. The number of pieces of luggage is limited to 2 (two) per person. 

The customer may also carry hand luggage that is not subject to check-in and other items defined in

2.1.1 Items exempt from check-in. 

Luggage will only be carried in association with passenger transport. The customer must be able to produce a valid ticket for the entire route from Zermatt to Cervinia or back. The luggage transportation service may not be used independently of passenger transport. The luggage transportation service may not be used in connection with the relocation of residential or commercial premises.

ZBAG reserves the right to refuse to carry some or all items of luggage if they do not comply with any aspect of the ZBAG Luggage Regulations. In particular, if there is any suspicion of excluded items being carried, ZBAG may examine the luggage on receipt and refuse transportation at no cost to ZBAG. 

The customer is personally responsible for complying with the Luggage Regulations and must bear the consequences of any infringement.
 

1.3    Prices
Prices apply per trip and per luggage item for transportation from Zermatt to Cervinia or Cervinia to Zermatt. The following basic rates are shown in Swiss francs. Price adjustments may occur at short notice depending on the CHF/EUR exchange rate. At check-in in Cervinia, luggage will be billed by Cervino S.p.A. in euros and in Zermatt by ZBAG in Swiss francs.

Prices include VAT at the standard legal rate.

1.4    Leistungen der ZBAG
ZBAG is responsible for transporting the customer’s luggage from the Matterhorn Express valley station at Zermatt to Testa Grigia, and transferring it to Cervino S.p.A. at the check-point to be forwarded to Cervinia. 

Where luggage is dropped off in Cervinia, ZBAG is required to take the customer’s luggage from Cervino S.p.A. at the check-point at Testa Grigia and transport it to the Matterhorn Express valley station at Zermatt. 

The check-point is located on the border between Italy and Switzerland. 
Transportation is not available on part sections of the Matterhorn Alpine Crossing (Cervinia – Zermatt or vice versa). 

1.5    Check-in 
Luggage belonging to customers using the Matterhorn Alpine Crossing from Zermatt to Cervinia must be checked in at the Matterhorn Express valley station in Zermatt. Luggage that has been checked in will be transported twice a day – once in the morning and once in the afternoon – from Zermatt to Cervinia (and vice-versa). Further information on opening hours and transportation can be found in

1.4 Opening hours / transportation. 

Luggage for check-in must be presented in person to the luggage counter at the Matterhorn Express valley station. Customers must first complete the form “Registration of luggage for check-in” accurately and in full. One form must be completed for each customer submitting luggage for transportation. Luggage for check-in can be submitted at the designated counter at the Matterhorn Express valley station together with the form and on presentation of a physical form of personal ID.  The customer will receive a receipt with which to collect their luggage. 

Zermatt Bergbahnen AG is authorized to make a copy of the ID document and take photos of the pieces of luggage submitted. The provisions of the data protection declaration apply. Payment is taken locally on submission of the luggage at the relevant counter. Luggage may only be submitted on the day of travel/transportation and not in advance.

Non-standard transportation e.g. outside of normal hours or of materials or luggage exceeding the 32 kg limit is not provided for. Local contractors may be contacted for this. 

1.6    Opening hours and transportation times
The luggage check-in counter in Zermatt is open daily from 8.30 am to 5.30 pm. Checked luggage is transported twice a day from Zermatt to Cervinia (and vice-versa). The transportation takes place between 10 am and 12 pm and 2 pm and 4 pm.

Luggage for morning transportation must be checked in at the Matterhorn Express valley station by 10 am at the latest. The deadline for afternoon transportation is 2 pm.

Checked luggage must be delivered to its destination by 12 pm for the morning transportation and 4 pm for the afternoon. Delays caused by the weather are excepted.

Luggage must be collected by the customer from the valley station of the respective transport company by 5 pm on the day of transportation. Luggage will be held free of charge on the day of arrival. Luggage will not be retained for any longer or forwarded to another destination.  

1.7    Cancellation
It is not necessary to make prior reservations or register luggage in advance for checking in. However, we do recommend that you complete the Luggage check-in registration form https://matterhornalpinecrossing.com/en/luggage-check-in before travelling. Payment is taken locally on submission of the luggage at the relevant counter. 

Luggage may only be submitted on the day of travel/transportation and not in advance. There is therefore no need for a cancellation policy or conditions covering cancellations.  

1.8    Collection and surrender of checked-in luggage
The customer is obliged to collect their luggage as soon as it arrives at the destination location and is available for collection. The transportation and collection times listed in 1.6 Opening hours / transportation should be noted and adhered to. 

In the event of the arrival of luggage at the collection point being delayed, the customer must collect it from the respective valley station on the day they receive the notification from the transport company. 

Only the holder of the luggage receipt or a person able to identify themselves via a valid ID as the owner of the luggage is authorized to collect luggage that has been checked-in. If a person wishing to collect luggage cannot produce the receipt, the luggage will only be handed over if its ownership can be established beyond doubt.

1.9    Unclaimed Luggage
ZBAG accepts no liability for the storage of luggage that is not collected in person by its owner on the day of travel. The customer shall reimburse ZBAG for the cost of storage at a rate of CHF 12.00 per day. Unclaimed items of luggage will be disposed of on expiry of the legal retention period at no cost to ZBAG. 

1.10    Procedure in the event of irregularities
If the customer’s luggage cannot be located at the valley station or should it have been damaged during transport, the customer must report directly to the respective lift operator in Zermatt or Cervinia. A report will be produced immediately, stating the cause, circumstances and extent of any damage. 

Items of luggage collected at the destination location with no immediate report of irregularities will be deemed in principle to have been properly handed over without fault and on time. 
Any claims relating to damage, loss or delay must be made within seven days of the day of transportation using the claim form and the appendices included with the form and sent to the following email address: luggage@matterhornparadise.ch.

After this period any claim to compensation will lapse.

1.11    Liability and exemption from liability: General 
Liability for loss, reduction, damage or delay is in accordance with the Swiss federal law on the carriage of passengers (Personenbeförderungsgesetz; PBG) and the applicable ordinance of the Federal Council on the carriage of passengers insofar as the cause of the claim occurred on the section between Zermatt and Testa Grigia or is demonstrably attributable to ZBAG (e.g. the consequence of delayed handover at Testa Grigia).

In the event of force majeure, ZBAG is exempt from any liability. Force majeure includes any unforeseen events such as extreme weather conditions, phenomena of nature, technical breakdowns or disruptions and environmental disasters which ZBAG was unable to prevent or whose consequences ZBAG was unable to prevent despite exercising due care.

Furthermore, any contractual or non-contractual liability on the part of ZBAG and its auxiliary staff is excluded to the extent permitted by law. 

Liability for damage to items which are not eligible to be checked in as luggage, as described in 2.1 3. Items and goods excluded from transportation, including fragile, perishable or particularly valuable items such as money, keys, medication, jewellery, precious metals, computers, electronic devices, securities, personal effects, or other valuable items, commercial documents, passports or other forms of ID, is excluded in all cases and for any reason.

1.11.1    Liability for delays
A delay is deemed to have occurred if the checked luggage does not reach the destination on the customer’s day of arrival. If the luggage is made available later on the same day no delay is considered to have occurred.

No liability is accepted by ZBAG if the luggage arrives late at the destination when all reasonable measures have been taken to prevent the delay or where it was demonstrably not possible to apply these measures. 

If luggage is delivered late, ZBAG shall be liable for any proven damages (emergency purchases). Purchases of essential items of clothing and toiletries must be accompanied by a receipt. A maximum of CHF 200 will be reimbursed per item of luggage and for each 24 hours delay in delivery, for up to 14 days only however (maximum liability up to CHF 2,000 corresponding to the total loss). No reimbursement for delay will be paid if compensation is being paid for the complete loss of the luggage.  

1.11.2    Liability for loss and damage
Liability for damage is excluded if the damage was caused by the specific characteristics of the luggage.

In the case of damage or loss in part or full, ZBAG shall be liable for proven damages up to a maximum amount of CHF 2,000 per luggage item. 

1.12    Personal Data
The minimum personal data to be collected from the luggage owner in advance online or on location at the luggage counter will be:

• Full name 
• Date of birth
• Nationality
• Home address
• Phone number
• Email address
• Type and number of personal ID
• Details of onward journey
• Photo of the checked-in luggage item
   

The customer is required to complete the registration documents accurately. In submitting this personal data, the customer gives permission for Zermatt Bergbahnen AG and Cervino S.p.A. to store, process and use the data in compliance with the applicable data protection regulations and pass it on to authorized representatives, authorities or other transport providers.
Otherwise, the provisions of the ZBAG data protection declaration apply.

2   Terms for the transportation of luggage

The specifications covering luggage for check-in and luggage which does not need to be checked in, as well as for special items, are listed and described in the points below. 

The customer is aware that the Matterhorn Alpine Crossing involves crossing a national border. The customer is required to comply with the relevant legal provisions for people and luggage crossing the border.

ZBAG does not provide any packaging materials or transport bags. The customer is responsible for ensuring that packaging material complies with the regulations.

2.1    Luggage for check-in
Luggage needs to be checked in if it can be reasonably judged to exceed the usual requirement for a day trip to the mountains in terms of volume and number of items. 

Every item of luggage must be labelled showing name, address and phone number and properly packed to ensure there is no risk to persons or property and that the luggage is properly protected against loss or damage. Suitable luggage:

• travel bags, suitcases, rucksacks, trolleys, sports and transport bags, etc.
   

ZBAG recommends that luggage including hand luggage is labelled so the customer can be contacted in case of loss.

2.1.1    Special items for check-in

Bicycles (including e-bikes)¹ and other special equipment must be checked in and submitted at the luggage counter. Decisions and definitions about special luggage items shall in all cases be at the discretion of ZBAG.  Special items not requiring check-in are listed under 2.3.1 Special items exempt from check-in; these may however be checked in at the request of the customer. They must be properly packed.

¹ Bicycles may be carried in person only on the sections between Zermatt – Trockener Steg and Cervinia – Plan Maison. However, there is no check-in requirement for the full Matterhorn Alpine Crossing route. All bicycles must be dismantled and properly packed in transport bags or boxes and handed in at the luggage counter.

2.2    Vom Gepäcktransport ausgeschlossene Gegenstände und WarenCertain goods and objects could potentially endanger the safety of travellers and employees, or are banned by law for reasons of public order. The transportation of such goods and objects in hand luggage or checked luggage is therefore prohibited. The list includes but is not limited to:

• Loaded weapons 
• Toxic, radioactive or corrosive substances or objects
• Flammable substances or objects
• Infectious substances (viruses, bacteria)
• Living or dead animals (dogs may be brought if on a lead)
• Goods intended for trade – merchandise of any kind 
• Perishable food or plants
• Drugs or hallucinogens
• Goods for which customs formalities have yet to be completed
• Damaged or poorly packed luggage
• Any items prohibited under the applicable laws and regulations of the country of departure or arrival 
• Items reasonably deemed by Zermatt Bergbahnen AG to be unsuitable for carriage because they are dangerous or unsafe or because they cannot be transported due to their weight, size, shape or composition
   

Furthermore, checked luggage must not contain money, medicines, keys, make-up, precious metals, computers, personal electronic devices, securities, bonds or other valuables, business documents, passports or other ID documents. If such items are nevertheless carried in the luggage, no liability whatsoever will be accepted in the event of loss or damage.

Should there be any suspicion that items not permitted for transportation are being carried, ZBAG may examine the luggage and refuse to take it. ZBAG may refuse to accept luggage with any such contents without incurring costs.

If pieces of luggage are accepted for transportation despite obvious defects on the suitcase/bag, ZBAG will document these at check-in with photos and a note will be added to the luggage receipt. The customer’s acceptance of the luggage receipt is deemed to constitute acknowledgement of the defects. 

2.3    Luggage not requiring check-in
Personal effects and easy-to-carry items reasonably assumed to be necessary for a day out in the mountains, and valuables may be carried in hand luggage (backpack, bag) on the route from Zermatt to Cervinia and vice versa and do not need to be checked in. Each traveller is personally responsible for the transportation of these items. 

Personal and electronic devices, valuables, passport and medicines must always be carried personally and should not be packed in luggage for check-in. 

If luggage is too big, heavy or otherwise unsuitable to carry in person, Zermatt Bergbahnen AG or Cervino S.p.A. staff may not allow it to be taken and will require the owner to check in the luggage following the proper procedure. Decisions on whether a piece of luggage is too big or heavy or unsuitable to be carried as hand luggage will be at the discretion of the employees and binding for the customer.

2.3.1    Special items not requiring check-in
Travellers with a valid ticket may additionally carry certain special items. The following special items do not require check-in if unpackaged:

• Handbag, laptop bag or shoulder bag
• Buggy/pram
• Walking aids, arm or leg braces, other prostheses
• Wheelchair
• Medical equipment
• Golf bags
• Mountain guide equipment
• Paragliding equipment
• Skiing and snowboarding gear
   

3    Customs regulations
Border checks may be made unannounced by Italian or Swiss customs officials on the route between Cervinia and Zermatt and vice versa. Zermatt Bergbahnen AG accepts no liability with respect to applicable customs regulations. It is up to each traveller to find out in advance about the goods and quantities that may be carried across the border.

Only personal effects in accordance with the Swiss Customs Ordinance article 63 and appendix 1 to Article 63 Personal Effects (https://www.fedlex.admin.ch/eli/cc/2007/250/de#annex_1) may be carried and transported from Italy to Switzerland in checked luggage.

By registering their luggage for check-in, the customer consents to Zermatt Bergbahnen AG employees handing over their luggage to the Swiss authorities during customs checks, and Zermatt Bergbahnen acting on their behalf in their absence (namely opening and closing luggage, unpacking and packing personal effects; see article 91 of the Customs Ordinance). Zermatt Bergbahnen AG reserves the right to open luggage even where it is secured with a lock or code. The customs authorities and Zermatt Bergbahnen AG accept no liability for any damage thereby incurred. Zermatt Bergbahnen AG recommends that pieces of luggage should not be secured with a lock or code when checked in. Zermatt Bergbahnen AG takes appropriate measures to ensure the integrity of checked-in luggage items. 
 

3.1    Procedure for offences where the luggage owner is present
In the case of goods being brought into Switzerland, customs officials will inform the owner by telephone (using the contact details on the registration form) of the findings of checks carried out and request them to attend the location of the check without delay. The cost of transport to the location of the check must be borne by the luggage owner. Customs officials will inform the owner of the details of their findings and the next steps in the procedure.

3.2    Procedure for offences where the luggage owner is absent 
In the case of goods being brought into Switzerland, customs officials will inform the owner by telephone (using the contact details on the registration form) of the findings of checks carried out and request them to attend the location of the check without delay. The cost of transport to the location of the check must be borne by the luggage owner. If the owner is not contactable or does not attend the location of the check within the time requested, a record of the findings will be submitted by the customs authority in the name of the Zermatt Bergbahnen AG employee responsible for the carriage of the luggage. The relevant piece of luggage will be confiscated by the customs authority and brought to the customs office in Brig. Zermatt Bergbahnen AG will subsequently inform the luggage owner of the findings, send them the record of the findings and refer them to the relevant customs office.

The customer must make their own way to the customs office in Brig (Bielstrasse 1, 3902 Brig-Glis; a journey of approximately 40 km) to attend the subsequent processing of the criminal proceedings (please refer to the opening hours of the customs office in Brig). Please contact luggage@matterhornparadise.ch with any queries about opening hours or contact details.
 

3.3    Opening luggage
Unless requested by the Swiss or Italian customs authorities, Zermatt Bergbahnen AG and Cervino S.p.A. are not permitted to open luggage for transportation once the check-in procedure has been completed. Should the customs authorities request to search an item of luggage in the course of a check, the lift operators are required to open the luggage and unpack the owner’s personal effects so they can be checked and replace them and close the piece of luggage afterwards.

4    Assignment prohibition
Rights and responsibilities from the contractual relationship between ZBAG and the customer may not be assigned or otherwise transferred in full or in part to third parties without the written consent of ZBAG.

5    Severability clause
Should individual luggage regulations be or become ineffective, unenforceable or invalid, the regulation concerned shall only lapse to the extent of its unenforceability or invalidity and must otherwise be replaced by a regulation that corresponds as closely as possible to the legal and commercial import of the ineffective regulation. The other regulations in these Luggage Regulations shall remain binding and in force. The same applies mutatis mutandis if these Luggage Regulations contain a loophole. 

6    Applicable law and court of jurisdiction 
The contractual relationship between Zermatt Bergbahnen AG and the customer and all rights and obligations resulting from it, including the question of the conclusion and validity of the contract, is subject exclusively to Swiss law to the exclusion of international private law and the UN Convention on the International Sale of Goods.

The sole place of jurisdiction for any disputes or claims relating to this contract, including its validity, invalidity, breach or termination is Visp. 
 

Zermatt, October 2025