More protection, flexibility and predictability
Additional insurance
To help you plan your stay at Matterhorn Paradise with greater certainty, optional ticket insurance policies are available. These offer additional cover in the event of unforeseen circumstances and can be added directly when purchasing your ticket or season pass.
The insurance options provide suitable cover for each ticket or pass. Depending on the ticket or season pass, two options are available with different benefits. This allows you to choose the insurance cover that best suits your stay.
The scope of cover varies depending on the specific supplementary insurance policy. A key benefit is the pro rata refund of ticket costs, ski lesson fees and ski equipment rental costs.
In the case of a pro rata refund, the unused portion of the ticket or pass is refunded on a proportional basis. This applies if the relevant insurance has been purchased and the service cannot be used due to illness, accident or death of the insured person or a close relative.
Certain weather conditions are also covered if skiing at Matterhorn Ski Paradise is not possible or not reasonable due to storms, avalanche risk or excessive snowfall.
Request a refund
Contact Redion
In case of a claim, you can request a refund directly from Redion. You can do this via the online form or by telephone.
Redion (Switzerland) Insurances SA
Telephone: +41 (0) 22 939 22 32
FAQ
Additional insurance is a optional insurance policy that can be taken out when purchasing a ticket or pass. Depending on the insurance model, it offers cover in the event of unforeseen circumstances and provides additional protection to complement the chosen ticket.
You can apply for a pro rata refund if you have taken out additional insurance and are unable to use the pass due to illness, accident or death. This also applies in the event of the illness, accident or death of a close relative.
In the event of storms, avalanche danger or excessive snowfall, a refund may also be possible if operations at Matterhorn Ski Paradise cannot take place.
The cost depends on the ticket or pass you choose and the insurance package.
The following prices apply to summer offers:
- SkipassAssur for the Peak Pass and Summer Ski Pass: CHF 4 per day
- SnowAssist for the Summer Ski Pass: CHF 6 per day
The following prices apply to season and annual passes:
- SkipassAssur: CHF 63 per season and CHF 69 per year
- SnowAssist: CHF 103 per season and CHF 114 per year
Yes, the SnowAssist supplementary insurance for season and annual passes includes liability insurance. However, the cover applies exclusively on the slopes of the Cervinia/Valtournenche ski resort in Italy and for the duration of the pass’s validity.
Report the claim to Redion as soon as possible. To do so, visit the website. You should then submit all the necessary documents fully.
