More protection, flexibility and predictability
Additional insurance
To help you plan your stay at Matterhorn Paradise with greater certainty, optional ticket insurance policies are available. These offer additional cover in the event of unforeseen circumstances and can be added directly when purchasing your ticket or season pass.
The insurance options provide suitable cover for each ticket or pass. Depending on the ticket or season pass, two options are available with different benefits. This allows you to choose the insurance cover that best suits your stay.
The scope of cover varies depending on the specific supplementary insurance policy. A key benefit is the pro rata refund of ticket costs, ski lesson fees and ski equipment rental costs.
In the case of a pro rata refund, the unused portion of the ticket or pass is refunded on a proportional basis. This applies if the relevant insurance has been purchased and the service cannot be used due to illness, accident or death of the insured person or a close relative.
Certain weather conditions are also covered if skiing at Matterhorn Ski Paradise is not possible or not reasonable due to storms, avalanche risk or excessive snowfall.
summer Ticket insurance
In summer, two optional ticket insurance policies are available for your visit to the Matterhorn Paradise: SkipassAssur and SnowAssist.
SkipassAssur
SkipassAssur is the ticket insurance for the Peak Pass and the Summer Ski Pass. It is available for tickets valid for two days or more and costs CHF 4 per day.
The insurance covers a pro rata refund of the cost of tickets, ski lesson fees and ski equipment rental.
SnowAssist
SnowAssist extends the insurance cover for the summer ski pass. It can be added from the first day and costs CHF 6 per day.
In addition to a pro rata refund of ticket costs, ski lesson fees and ski equipment rental costs, SnowAssist also covers costs arising from an accident on the slopes. These include search and rescue costs, ambulance and helicopter transport costs, emergency medical treatment costs, the provision of a driver and legal assistance. Liability insurance is also included.
Full details of cover, limits and exclusions can be found in the General Terms and Conditions of Insurance.
Additional cover for Seasonal and annual passes
For seasonal and annual passes, you can choose between two additional insurance policies, SkipassAssur and SnowAssist.
SkipassAssur
SkipassAssur is the ticket insurance for seasonal and annual passes and costs CHF 63 per season or CHF 69 per year.
It provides a pro rata refund of ticket costs, ski lesson fees and ski equipment rental costs.
SnowAssist
SnowAssist offers extended insurance cover for seasonal and annual passes and costs CHF 103 per season or CHF 114 per year.
In addition to a pro rata refund of ticket costs, ski lesson fees and ski equipment rental costs, SnowAssist also covers costs arising from an accident on the slopes. These include search and rescue costs, ambulance and helicopter transport costs, emergency medical treatment costs, the provision of a driver and legal assistance. Liability insurance is also included.
Full details of cover, limits and exclusions can be found in the General Terms and Conditions of Insurance.
Request a refund
Contact Europ Assistance/Redion
In case of a claim, you can request a refund directly from Europ Assistance / Redion. You can do this via the online form or by telephone.
Europ Assistance/Redion (Schweiz) Insurances SA
Telephone: +41 (0) 22 939 22 32
FAQ
Additional insurance is a optional insurance policy that can be taken out when purchasing a ticket or pass. Depending on the insurance model, it offers cover in the event of unforeseen circumstances and provides additional protection to complement the chosen ticket.
SkipassAssur and SnowAssist differ in terms of the scope of cover. SkipassAssur allows for a pro rata refund of ticket costs, ski lesson fees and ski equipment rental costs. SnowAssist offers extended cover. Additionally, it also covers certain costs following an accident on the slopes and includes liability insurance.
You can apply for a pro rata refund if you have taken out additional insurance and are unable to use the pass due to illness, accident or death. This also applies in the event of the illness, accident or death of a close relative.
In the event of storms, avalanche danger or excessive snowfall, a refund may also be possible if operations at Matterhorn Paradise cannot take place.
The cost depends on the ticket or pass you choose and the insurance package.
The following prices apply to summer offers:
- SkipassAssur for the Peak Pass and Summer Ski Pass: CHF 4 per day
- SnowAssist for the Summer Ski Pass: CHF 6 per day
The following prices apply to season and annual passes:
- SkipassAssur: CHF 63 per season and CHF 69 per year
- SnowAssist: CHF 103 per season and CHF 114 per year
Yes, liability insurance is included with SnowAssist.
Report the claim to Europ Assistance/Redion as soon as possible. To do so, visit the website. You should then submit all the necessary documents fully.
