Additional insurance

No. Refunds are only issued for unused passes.

The insurance company is Redion (Switzerland) Assurances SA.

Optional ticket insurance policies offer additional cover in the event of unforeseen circumstances and can be added directly when purchasing your ticket or pass. Depending on the ticket or pass, two options are available with different benefits. This allows you to choose the insurance cover that best suits your stay.

The insurer provides cover if the insured is unable to use the ticket as a result of the following events:

• Accident, illness or death of the insured
• Accident, illness or death of a close relative
• Weather conditions: insurance cover applies if skiing in the Zermatt ski area is not possible or cannot reasonably be expected to take place due to storms, risk of avalanches or excess snowfall; these events are subject to official communication by the resort.

Basic season and Peak season (when the Sunnegga-Rothorn, Gornergrat and Matterhorn Glacier Paradise sub-areas are open): Insurance cover applies if fewer than two of the following mountain stations with access to the slopes are open:

• Trockener Steg in the Matterhorn Glacier Paradise sub-area
• Riffelberg in the Gornergrat sub-area
• Blauherd in the Rothorn sub-area

Pre-season: During the pre-season, when only the Matterhorn Glacier Paradise sub-area is open, cover applies if skiing operations in this sub-area are completely suspended. No cover applies if the Matterhorn Glacier Paradise mountain station with access to the slopes is accessible or if the Furggsattel chairlift is in operation.

Summer Season: during the Summer Season, when only the Matterhorn Glacier Paradise summer ski area is open, insurance cover applies to summer ski passes when the slopes in this area are completely closed.

International Pass: The terms and conditions set out above apply to the Zermatt area covered by the International Ski Pass. If access to the Cervinia/Valtournenche ski area from Zermatt is not possible due to weather conditions, in particular strong winds, avalanche risk or excessive snowfall, you are entitled to a pro-rata refund of the portion of the cost attributable to Cervinia/Valtournenche. This is subject to the condition that the unavailability is due to weather-related restrictions and does not correspond to a partial operation communicated in advance at the start or end of the season. The refund is calculated on a pro-rata basis per day affected and corresponds to the difference between the International Ski Pass and the Zermatt Ski Pass.

Restrictions: Any partial service announced in advance at the start or end of the season is not considered an insured event (subject to the timetable).

The cost depends on the ticket or pass you choose and the insurance package.

The following prices apply to summer offers:

• SkipassAssur for the Peak Pass and Summer Ski Pass: CHF 4 per day
• SnowAssist for the Summer Ski Pass: CHF 6 per day
   

The following prices apply to season and annual passes:

• SkipassAssur: CHF 63 per season and CHF 69 per year
• SnowAssist: CHF 103 per season and CHF 114 per year

Yes, personal liability insurance is included in the SnowAssist additonal insurance for seasonal and annual passes, as well as in SnowAssist Plus for day and multi-day passes. This cover applies exclusively to the slopes of the Cervinia/Valtournenche ski resort (Italy).

The insured must comply fully with the following legal or contractual obligations to inform and act:

• To notify the insurer in writing of the occurrence of a loss promptly
• To limit the damage as far as possible
• To provide any information that helps to determine the circumstances of the loss and/or assess its consequences
• To transmit to the insurer or the representative appointed by the insurer all relevant documents and information concerning the claim, in a complete and accurate manner, and in particular:
  • Confirmation that the policy was purchased
  • Original receipts for expenses for which reimbursement is claimed
  • The duly completed claim form
  • Medical certificates (in the event of illness or accident)
  • The insured's bank details.

If the claim has arisen as a result of an illness or accident, the insured must ensure that the doctors treating them are released from medical confidentiality with regard to the insurer.

In the event of late notification of a claim, the insurer is not liable for any benefits that cannot be provided in good time.

Special agreements, i.e. those not governed by these GTCI, are only valid if they have been approved in writing or in text form by the insurer.

Contact details in the event of a claim: Visit the website. You should then submit all the necessary documents fully.

SkipassAssur can be added to the Peak Pass. It is available for passes valid for two days or more and costs CHF 4 per day. The insurance provides a pro-rata refund for ticket costs, ski lesson fees and ski equipment rental costs.

Two additional insurance policies are available for the summer ski pass: SkipassAssur and SnowAssist. SkipassAssur provides basic cover, is available for passes valid for two days or more and costs CHF 4 per day. SnowAssist can be added from the first day, costs CHF 6 per day and offers extended protection.

SkipassAssur and SnowAssist differ in their scope of benefits. SkipassAssur provides a pro-rata refund of ticket costs, ski lesson fees and ski equipment rental costs. SnowAssist offers extended protection and additionally covers certain costs following an accident on the slopes. Personal liability insurance is also included in the SnowAssist for seasonal and annual passes. This cover applies exclusively to the slopes of the Cervinia/Valtournenche ski resort (Italy).