More protection thanks to included cover
Ticket insurance
Greater protection in the event of unforeseen circumstance
From the 2026/27 winter season, ticket insurance is automatically included with all 1-day and multi-day ski passes from Zermatt Bergbahnen. This adds an additional service to the ski pass, offering greater protection and planning certainty for your stay in the Matterhorn Ski Paradise.
The ticket insurance allows for pro-rata refund of ticket costs if the ski day cannot take place as planned due to illness, accident or extreme weather conditions. This gives guests additional cover without having to take out separate insurance.
The ticket insurance applies to all day and multi-day ski passes, including the connection between Zermatt and Cervinia.
Insured events
- Accident, illness or death of the insured person
- Accident, illness or death of a close relative
- Extreme weather conditions
The full insurance terms and conditions can be found in the general terms and conditions of insurance.
More protection with SnowAssist Plus
For extended protection, SnowAssist Plus can be added on top of the ticket insurance already included with day and multi-day ski passes.
SnowAssist Plus costs CHF 5 per day and additionally provides a pro-rata temporis refund of ski lesson fees and ski equipment rental costs.
It also covers costs resulting from an accident on the slopes. These include search and rescue costs, ambulance and helicopter transport costs, emergency medical treatment costs, the provision of a driver and legal assistance. Personal liability insurance for the slopes of the Cervinia/Valtournenche ski area in Italy is also included.
All details on benefits, maximum amounts, requirements and exclusions can be found in the general terms and conditions of insurance.
Insurance cover at a glance
The flyer provides a concise overview of the included ticket insurance and the optional SnowAssist Plus.
Contact Redion
In the event of a claim, the refund can be requested directly from Redion using the online form or the telephone number provided.
Redion (Switzerland) Insurances SA
Telephone: +41 (0) 22 939 22 32
FAq
Ticket insurance is an included service that entitles you to a pro-rata refund if your skiing day at Matterhorn Ski Paradise cannot go ahead as planned due to illness, an accident or extreme weather conditions.
The insurer provides cover if the insured is unable to use the ticket as a result of the following events:
- Accident, illness or death of the insured
- Accident, illness or death of a close relative
- Weather conditions: insurance cover applies if skiing in the Zermatt ski area is not possible or cannot reasonably be expected to take place due to storms, risk of avalanches or excess snowfall; these events are subject to official communication by the resort.
Basic season and Peak season (when the Sunnegga-Rothorn, Gornergrat and Matterhorn Glacier Paradise sub-areas are open): Insurance cover applies if fewer than two of the following mountain stations with access to the slopes are open:
- Trockener Steg in the Matterhorn Glacier Paradise sub-area
- Riffelberg in the Gornergrat sub-area
- Blauherd in the Rothorn sub-area
Pre-season: During the pre-season, when only the Matterhorn Glacier Paradise sub-area is open, cover applies if skiing operations in this sub-area are completely suspended. No cover applies if the Matterhorn Glacier Paradise mountain station with access to the slopes is accessible or if the Furggsattel chairlift is in operation.
International Pass: The terms and conditions set out above apply to the Zermatt area covered by the International Ski Pass. If access to the Cervinia/Valtournenche ski area from Zermatt is not possible due to weather conditions, in particular strong winds, avalanche risk or excessive snowfall, you are entitled to a pro-rata refund of the portion of the cost attributable to Cervinia/Valtournenche. This is subject to the condition that the unavailability is due to weather-related restrictions and does not correspond to a partial operation communicated in advance at the start or end of the season. The refund is calculated on a pro-rata basis per day affected and corresponds to the difference between the International Ski Pass and the Zermatt Ski Pass.
Restrictions: Any partial service announced in advance at the start or end of the season is not considered an insured event (subject to the timetable).
No. Refunds are only issued for unused passes.
The insurance company is Redion (Switzerland) Assurances SA.
The ticket insurance is included with all 1-day and multi-day ski passes issued by Zermatt Bergbahnen. It applies to the Zermatt ski pass and the International ski pass from the first day up to 21 days, as well as to the monthly pass. Seasonal and annual passes are excluded.
No, accident or personal liability insurance is not included in the ticket insurance provided.
For extended cover, SnowAssist Plus can be added to all 1-day and multi-day ski passes issued by Zermatt Bergbahnen. This covers costs in the event of an accident on the slopes, as well as personal liability insurance for the slopes of the Cervinia/Valtournenche ski area in Italy.
The insured must comply fully with the following legal or contractual obligations to inform and act:
- To notify the insurer in writing of the occurrence of a loss promptly
- To limit the damage as far as possible
- To provide any information that helps to determine the circumstances of the loss and/or assess its consequences
- To transmit to the insurer or the representative appointed by the insurer all relevant documents and information concerning the claim, in a complete and accurate manner, and in particular:
- Original receipts for expenses for which reimbursement is claimed
- The duly completed claim form
- Medical certificates (in the event of illness or accident)
- The insured's bank details.
If the claim has arisen as a result of an illness or accident, the insured must ensure that the doctors treating them are released from medical confidentiality with regard to the insurer.
In the event of late notification of a claim, the insurer is not liable for any benefits that cannot be provided in good time.
Special agreements, i.e. those not governed by these GTCI, are only valid if they have been approved in writing or in text form by the insurer.
Contact details in the event of a claim: Visit the website. You should then submit all the necessary documents fully.
